zzdcar
Home
/
Reviews
/
Buying
/
Ford CEO Wants to Abolish the Dealership Experience as We Know It
Ford CEO Wants to Abolish the Dealership Experience as We Know It-November 2024
2024-02-19 EST 22:09:23

Image for article titled Ford CEO Wants to Abolish the Dealership Experience as We Know It

Ford wants to do things differently as it expands into the EV business. It’s , of dealers asking “What can I do to get you in this car today?” Months after that news first came out, CEO Jim Farley is doubling down. In a speech today, the executive confirmed that under his new plan, dealerships would get rid of inventory entirely and become high-quality service centers for customers who purchased their vehicles online.

In a presentation at , an event that is apparently real and not an Arrested Development plot point, Farley confirmed that Ford intends to sell EVs entirely online, with no-haggle pricing. Dealer lots full of pre-ordered inventory would be gone, and today’s existing dealers would pivot to providing service for cars purchased online.

Image for article titled Ford CEO Wants to Abolish the Dealership Experience as We Know It

Crucially, Farley framed this move as a goal rather than a definitive plan. His words, : “We’ve got to go to non-negotiated price. We’ve got to go to 100% online. There’s no inventory ... 100% remote pickup and delivery.”

Buyers looking to get into a Lightning may have to deal with dealers for now, but future transactions may never require a single foot stepped into those hallowed halls. It seems the goal is to have dealers process the transaction initiated by the customer via the online sales portal — no more stepping onto the sales floor or entering . Farley said existing dealerships will play a role in this transition, with the company using its “physical presence” to “outperform” startups like Tesla, which have had to build physical showrooms and service locations from zero.

In , Farley also outlined his plan to eliminate Ford’s advertising spending entirely. The automaker is one of the biggest purchasers of advertising on earth, spending more than $3 billion a year on ads. But Ford didn’t buy any ads for its two new electric vehicles, the Mustang Mach-E and the F-150 Lightning, and both of those are sold out. When it comes to EVs, “I’m not convinced we need public advertising,” Farley said, .

A fully digital purchase experience may prevent buyers from putting eyes on cars and butts in seats before shelling out their hard-earned cash, but that’s a problem that people seem to care about less with every passing year. Digital sales make up , and that’s unlikely to ever return to pre-pandemic levels.

Comments
Welcome to zzdcar comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Buying
A Thundering Echo, A Boom, A Wonderclap: The Mercedes-AMG SL63
A Thundering Echo, A Boom, A Wonderclap: The Mercedes-AMG SL63
You might have seen a driving past and wondered if that car is complete piece of cargarbage. Let me tell you, it is not. It is a road cocoon of excitement and comfort. Excitefort. Comfortment. ( My editor Mike Ballaban is notoriously slow at turning out car reviews, so I...
Nov 11, 2025
For $6,499, Could This Supercharged 1997 BMW 318ti Handle The Pressure?
For $6,499, Could This Supercharged 1997 BMW 318ti Handle The Pressure?
If you have one of those shirts that says “Injection is Nice, But I’d Rather Be Blown” then today’s Bimmer might just be right up your alley. That is, if its price doesn’t first blow it. Do you need a caddy if you don’t play golf? I’d say hell yes,...
Nov 11, 2025
The 2017 Mercedes-AMG SL63 Is The Explosive Total Package That Does Damn Near Everything
The 2017 Mercedes-AMG SL63 Is The Explosive Total Package That Does Damn Near Everything
The Mercedes lineup is crowded with fast convertibles. There’s the S63 and S65 AMG, the , upcoming variants of the and likely a million other models. You might be wondering where that leaves the venerable SL roadster and its amped up Mercedes-AMG SL63 variant, but it leaves it right where...
Nov 11, 2025
The 2017 Infiniti QX70S Is A Real 'Home Run' For Infiniti
The 2017 Infiniti QX70S Is A Real 'Home Run' For Infiniti
I’ve driven just about all the cars they’ve ever made. I remember flying on the Concorde to drive the 1979 Opel Kadett around Paris, back when automakers knew how to treat real journalists. Some cars appeal to the smart version of myself, which I call “Smart” Cracker. Other cars appeal...
Nov 11, 2025
Could This 1987 Audi 4000 Really Be Worth $25,000?
Could This 1987 Audi 4000 Really Be Worth $25,000?
Can’t teach an old dog new tricks? Today’s Audi would beg to differ. It may look old school but its mechanicals are mostly all new rule. Let’s see if its price has you thinking it’s pretty trick! It’s a little known fact that BMW’s 318 Compact originated the roll of...
Nov 11, 2025
For $11,000, Would You Caddy-Shack Up With This 2005 VW Jetta Pickup?
For $11,000, Would You Caddy-Shack Up With This 2005 VW Jetta Pickup?
People love the VW Caddy, but at here in the States that means living with a car that’s at least 32 years old. Today’s custom Jetta is only a fraction of that age, but does it come with a price that’s just as lovable? Have you ever noticed that it’s...
Nov 11, 2025
Copyright 2023-2025 - www.zzdcar.com All Rights Reserved