The office of the Motor Industry Ombudsman of South Africa (MIOSA) has issued a press release in an effort to clarify certain misunderstandings around the on-going Ford Kuga fires saga.

"There seems to be some confusion and misunderstanding among motorists regarding Ford Kuga complaints,” says motor industry ombudsman, Johan van Vreden.

“Only complaints regarding under-bonnet fires experienced by Ford Kuga owners should be addressed to the National Consumer Commission,” Van Vreden explains. “All other complaints experienced with Kuga models or any other Ford products may be lodged with the office of the motor industry ombudsman at www.miosa.co.za, “ says Van Vreden.

He urges consumers who are uncertain of how to proceed to contact the information and liaison department of the ombudsman’s office on 086116 4672. The services at the MIOSA office are available free of charge.

The recently announced voluntary Ford Kuga recall affects vehicles sold in SA between December 2012 and February 2014 (only 1.6-litre EcoBoost petrol engines).

Further Reading

Ford announces recall of Kuga model in SA

Kuga fires: all you need to know

Motor Industry Ombudsman of SA: In-depth Q&A