zzdcar
Home
/
Reviews
/
Culture
/
General Motors Customers Are As Loyal As They Get: Report
General Motors Customers Are As Loyal As They Get: Report-May 2024
2024-02-19 EST 22:12:26

Image for article titled General Motors Customers Are As Loyal As They Get: Report

Where I grew up in rural Michigan, there were two big debates: Michigan vs. Michigan State, and Ford vs. General Motors. People were willing to fight to the death to defend their favorite college football team or their car company of choice. And it turn out GM fans are as loyal as they get.

, a company that collects and analyzes data from tons of different fields, conducts a yearly Automotive Loyalty Awards program. Basically, it’s a little award given to the company that has the most loyal customers, since that is one of the goals of business: you want to attract and keep customers for life. This year’s awards are based on 12.4 million new retail vehicle registrations.

And, yet again, General Motors has taken home the award for overall loyalty to a manufacturer for 2020. IHS Markit reports that GM has a 69 percent customer retention rate (nice), which is largely dictated by its massively popular pick-up trucks. Ninety-three percent of returning owners bought another GM utility vehicle or pickup in 2020.

That being said, Ford does have a leg-up in one category: loyalty to make.

Here’s a list of all the awards given out this year:

Overall loyalty to manufacturer: General Motors (repeat winner)Overall loyalty to make: Ford (repeat winner)African American market loyalty to make: Ford and ToyotaAsian market loyalty to make: TeslaHispanic market loyalty to make: ToyotaMost improved loyalty to make: Alfa RomeoHighest conversion of conquests to loyalists: GenesisOverall loyalty to dealer: Lincoln (repeat winner)Highest conquest percentage: Tesla (repeat winner)Highest alternative powertrain loyalty to make: Tesla

I think one of the more interesting facts listed above is the fact that Tesla has made so many ‘conquests,’ which basically means it’s the number-one brand that’s converted former gasoline powered cars to EVs. 81 percent of former ICE drivers who purchased an EV bought a Tesla.

In part, IHS Markit pins that on the market options for EVs, which are growing but are still pretty slim. Tesla is the name most people associate with electric cars, and the company has had a leg-up on newer competition in terms of prepping its cars’ performance and the infrastructure required to keep it charged.

You can check out more stats on the IHS Markit site, including a breakdown of segment loyalty winners. I’ll give you one guess as to what light-duty pickup most folks keep coming back to.

Comments
Welcome to zzdcar comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Culture
iPhone Maker Ties Up With Eternal-Startup Fisker
iPhone Maker Ties Up With Eternal-Startup Fisker
Apple’s car project may be forever in limbo, but Foxconn, the company that manufactures the iPhone, has just made another step into the auto industry. All that and more in the for February 24, 2021. long maintained that contract production was the way forward for the auto industry. That...
May 27, 2026
Tiger Woods Hospitalized After Rollover Car Crash (Update: Details Of Crash, Injury)
Tiger Woods Hospitalized After Rollover Car Crash (Update: Details Of Crash, Injury)
has been hospitalized and is in surgery following a single-vehicle car accident in a Genesis GV80 in Palos Verdes, California, on the morning of Tuesday, February 23rd. The details remain undisclosed but there is already coverage of the aftermath. The L.A. County sheriff calls this a single vehicle roll-over...
May 27, 2026
Let's Do A Quick Design Evaluation Of This New Postal Vehicle
Let's Do A Quick Design Evaluation Of This New Postal Vehicle
I know we’ve been doing a lot about the new mail delivery vehicle, but think about it — this is, more than most new car introductions, a vehicle that all of us Americans (global friends, please feel free to weigh in) in some sense, own. And s to buy...
May 27, 2026
'His Face Was In Your Windshield': Evidence Trove Released In South Dakota Attorney General Fatal Pedestrian Hit
'His Face Was In Your Windshield': Evidence Trove Released In South Dakota Attorney General Fatal Pedestrian Hit
South Dakota Attorney General Jason Ravnsborg struck and killed a pedestrian in September, first . He was later in connection. On Tuesday, the state an extraordinary trove of evidence related to the case, including video interviews with Ravnsborg. The law enforcement interviews came after the Sept. 12 incident in...
May 27, 2026
The 2021 Ford Explorer King Ranch Edition Is A Whole Lot Of Leather And Wood
The 2021 Ford Explorer King Ranch Edition Is A Whole Lot Of Leather And Wood
The 2021 Ford Explorer starts at $32,225, though its fanciest trim, the Platinum, goes all the way up to $54,480. Ford said Wednesday it will have a new trim just below Platinum for 2021, a King Ranch edition, which will start at $52,350. It’s a lot of leather and...
May 27, 2026
Holy Crap Watch This Plane Crash Into A Car On The Highway
Holy Crap Watch This Plane Crash Into A Car On The Highway
It’s not often I want to listen in on anyone’s calls to the insurance company, but I suspect this one would have to be pretty good. “A what hit you? On the 580? On the road?” I bet it went something like that, because when an airplane hits your car...
May 27, 2026
Copyright 2023-2026 - www.zzdcar.com All Rights Reserved